Information Technology Specialist (Network)

Wiesbaden

DutiesIncumbent serves as a Collaboration Support Specialist in the Network Management Branch, Regional Cyber Center – Europe.Selectee proactively coordinates and carries out the activities and processes required to implement, operate, and maintain premier collaboration services as a Network Operations Specialist.Builds, tests, and delivers capabilities to provide services specified by the design process; conducts systems acceptance testing to mark formal transfer of designs into operations from engineering.Optimizes the capabilities of IT infrastructure, services, and supporting organizations to deliver cost effective and sustained levels of availability.Minimizes the impact of incidents and problems on business services caused by errors within the IT infrastructure and prevents the reoccurrence of incidents related to these errors.Restores normal service operations as quickly as possible to minimize impact on business services.Requirements Conditions of EmploymentAppointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.Three year trial/probationary period may be required.Temporary Duty (TDY) travel is required approximately 10% of the time requiring the employee to travel away from the normal duty station.This position requires the incumbent to hold Foundational Qualification Option personnel certification under DoD 8140.01-M (Cyberspace Foundational Options)and the qualification standards in accordance with DoDDs 1100.4, 5144.02, and 8000.01 or demonstrate qualifying experience as outlined in DoD 8140.03.Incumbent is required to satisfactorily complete the appropriate training and obtain the required Foundational Qualification Option (FQO) for certification/recertification per Cyberspace Workforce Roles:441 (Network Operations Specialist): FQO Advanced; 541 (Vulnerability Assessment Analyst): FQO Basic (or higher); 411 (Technical Support Specialist): FQO Basic (or higher).Position requires the ability to obtain and maintain a favorable Single Scope Background Investigation (T5/SSBI) with [Secret/Top Secret/Sensitive Compartmentalized Information (TS/SCI)] clearance eligibility.The incumbent is required to sign a DA Form 5019-R (Condition of Employment for Certain Positions Identified as Critical Under the Drug Abuse Testing Program)and must pass urinalysis testing, as required prior to appointment and periodically thereafter. (For Top Secret or SCI positions)This position is designated as mission critical.Call back and emergency duty are regular requirements of this position.May be required to carry a Government Furnished Equipment (GFE) cellular device.Must possess and maintain a valid stateside driver's license.Must be able to obtain and maintain a USAREUR Driver's license within 60 days of arrival.Current DoD Employees: If a current permanent CES employee, you shall be granted administrative return rights. If not a current permanent CES employee, you may be granted administrative return rights if agreed to by your CONUS organization.In accordance with DoD CES Personnel System Implementation Guidance for Overseas Rotations and Administrative Return Rights, employees must be able to satisfy the rotation requirement and tour limitations in DoD Instruction 1400.25 Volume 1230.Duties of the position may require shifted work hours based on operational or mission requirements. Permanent change of shift will be at the determination of the second level supervision.The incumbent may also be in an "on-call" status on a rotational basis with other members of their team. QualificationsAdditional Information: The incumbent may demonstrate an acceptable experience level as an alternative to a Foundational Qualification Option, however, failure to demonstrate an acceptable experience level and/or acquire FQO certifications may result in a termination of employment.This position requires the incumbent to possess, or obtain and maintain, a valid regular or official U.S. Passport.Who May Apply:

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.Current Army Cyber Excepted Service (CES) EmployeeCurrent Army Defense Civilian Intelligence Personnel System (DCIPS) EmployeeCurrent Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) PositionsCurrent Department of Army Civilian EmployeesCurrent Department of Army Civilian Employees Applying to OCONUS PositionsCurrent DoD Cyber Excepted Service (CES) Employee (non-Army)Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service PositionsFamily Member Preference (FMP) for Overseas EmploymentNon-Department of Defense (DoD) Transfer Applying to Cyber Excepted Service PositionsUnited States Citizen Applying to a Cyber Excepted Service (CES) Position

Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.This position is in the Professional Work Category at the Senior Level within the CES Occupational Structure.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

To qualify based on your experience, your resume must describe one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by operating and managing Enterprise Collaboration IP and TDM based infrastructure (such as Enterprise Voice Video over IP (VVoIP), Base Emergency Communication Systems, Next Gen 911/Enhanced 911, DSN/DRSN, SIP trunks and circuits); integrating, operating, or optimizing multi-vendor LAN or WAN technologies; interpreting and modifying network device configurations to meet security requirements; developing network architecture drawings/plans and Standard Operating Procedures (SOPs), guides, or process maps related to network operations or problem/incident resolution; and identifying, diagnosing, or resolving complex network performance issues and outages.

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional informationIf you are a current federal career/career-conditional employee, you will be placed on an excepted appointment.Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.You will be required to provide proof of U.S. Citizenship.Direct Deposit of Pay is required.Must be able to obtain and maintain a TOP SECRET security clearance.Incumbent (or Selectee) is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoDM 8140.03 Cyberspace Workforce Qualification and Management Program dated 15 February 2023.Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.This is a(n) Information Technology Career Field position.Multiple positions may be filled from this announcement.When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.Locality pay does not apply in the overseas area.If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12.If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with DoDI 1342.12 and DoDM 1342.12.Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.The initial length of this overseas tour is 36 months.Relocation/Retention/Advance-in-hire incentive maybe authorized. Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.